AI Media was established in Australia in 2003 and has successfully expanded globally to become a leading provider of live and recorded captioning, transcription, and translation solutions. AI Media is one of the largest captioning providers for the education, corporate, broadcast and government sector, ensuring highly accurate, secure and cost effective captioning.
We have a growing footprint in global markets, with employees located in the US, the UK, Canada, Australia, and Asia.
Ai-Media is proudly recognised and certified as an LGBT+ Business Enterprise, from Canada's LGBT+ Chamber of Commerce. The values held with this type of certification are values we foster across all regions in which we operate - North America, EMEA and Australia. We are proudly committed to fostering a team that represents an inclusive, diverse, barrier-free, and accessible environment. We believe that through diversity and inclusion, we achieve overall success.
If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.
Together, let's make the world’s content accessible – to everyone
Are you looking for a dynamic opportunity with a fast-growing, ASX-listed, global company? AI Media (ASX:AIM) is currently on the hunt for an End User Compute Specialist who is eager to add value to a global purpose driven company! The central role of an End User Compute Specialist is to lead the EUC Capability in the management of EUC devices (laptops, desktops, tablets) and related IT services.
This is a hybrid role with some days working from home and other days working out of our head office in North Sydney. As this role is part of a global team, early morning and late evening coverage is required at times.
About the Role
As the End Use Compute Specialist, your key objectives will be:
- Deliver EUC solutions as per the business requirements
- Keep the Intellectual property of Ai-Media and our customers as secure as practicable
- Prioritise and manage Zendesk queues and project based workload in the EUC space
- Provide support, troubleshooting and resolution of technical issues related to EUC environment and solutions
- Enhance and improve the security posture of EUC landscape by managing endpoint security solutions, content filtering and encryption solutions
- Focus on managing and securing Active Directory
- Optimise/manage the SCCM environment and leverage the same for endpoint management
- Deploy enterprise applications and troubleshoot application issues
- Produce artefacts for knowledge sharing and train/mentor fellow employees; and
- Work proactively and collaboratively with IT teams and external suppliers
